At Sony Biotechnology we strive for excellent customer relationships. Our customer service and technical service teams are at your service to answer questions, help streamline orders and ensure your instrumentation is working optimally.
All customer support team members have experience supporting scientific research. Our technical service engineers have deep competencies in science and working with flow cytometers.
You can contact us and place orders via web, phone or email. The contacts page contains the contact information for Sony Biotechnology sales people and our distributors. You can also choose to reach us using the “Contact Us” form on this page. Your inquiry will be routed to the correct person to respond to your service, support or sales request.
Importantly, we are always trying to improve our services and hope you will take the time to share your observations with us. This is also a great way to provide positive feedback on a Sony associate who has provided extraordinary service.
USA and Canada
Customer Service: 800.275.5963
Availability: Monday to Friday from 6:00am to 5:00pm PST
Scientific Support: 800.275.5963, select 2
Europe
Customer Service and Support: +44 (0)1932 817448
Fax: +44 (0)1932 817170
Email: SESSalesSupport@sony.com
Availability: Monday to Friday 09:00hrs to 17:30hrs (GMT)
China
Sony China Lifesciences Hotline: 400-619-7910
Email: fcm@sony.com.cn